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SHERKANE trusts DPD (Deliveries at home and Relay Points), for its deliveries in BELGIUM and in the LIMITROPHES (France, Luxembourg, Germany and the Netherlands).
It is also possible to opt for a FREE RETURN, ONLY BY APPOINTMENT (abduction by you in region of ANS / ALLEUR in BELGIUM).
Finally, in some cases, the option DELIVERY BY POSTAL BOX in Belgium will be proposed (for small items).
Country | Purchase amount | Shipping cost |
Belgium | from 0 to 30€ | 8€ |
>30€ | FREE | |
Luxembourg | from 0 to 50€ | 10€ |
from 50 to 100€ | 5€ | |
>100€ | FREE | |
Germany | from 0 to 50€ | 10€ |
from 50 to 100€ | 5€ | |
>100€ | FREE | |
Netherlands | from 0 to 50€ | 10€ |
from 50 to 100€ | 5€ | |
>100€ | FREE | |
France | from 0 to 50€ | 13€ |
from 50 to 110€ | 6.5€ | |
>110€ | FREE |
Country | Purchase amount | Shipping cost |
Belgium | from 0 to 30€ | 6.5€ |
>30€ | FREE | |
Germany | from 0 to 50€ | 9€ |
from 50 to 100€ | 4.5€ | |
>100€ | FREE | |
Netherlands | from 0 to 50€ | 9€ |
from 50 to 100€ | 4.5€ | |
>100€ | FREE | |
France | from 0 to 50€ | 10€ |
from 50 to 110€ | 5€ | |
>110€ | FREE |
*** REGISTER on our site (free and without obligation of purchase). From then on, your delivery costs will be calculated automatically according to your country and the amount of your purchases! ***
with tracking, against signature, for parcels up to 31 kg, delivery within 48h / 72h (working days) to your home (the day of collection at our depot, you will be informed by email or SMS of the date If you wish, you can postpone the delivery from 1 to 3 days without any news from you, the parcel will be delivered the next working day.
with tracking, for parcels up to 20 kg, delivery within 24h / 48h (working days) in a relay point in the Benelux (1500 relay points in the Benelux with extended opening hours from Monday to Saturday). You will receive a notification by SMS or e-mail as soon as the parcel arrives in the relay point of your choice.
with tracking, against signature, for parcels up to 31 kg, delivery within 48h / 72h (working days) to your home (the day of collection at our depot, you will be informed by email or SMS of the date If you wish, you can postpone the delivery from 1 to 3 days without any news from you, the parcel will be delivered the next working day.
LUXEMBOURG, GERMANY and THE NETHERLANDS10 euros
FRANCE 13 euros
with tracking, for parcels up to 20 kg, delivery within 24h / 48h (working days) in a relay point in the Benelux (1500 relay points in the Benelux with extended opening hours from Monday to Saturday). You will receive a notification by SMS or e-mail as soon as the parcel arrives in the relay point of your choice.
>LUXEMBOURG, GERMANY and THE NETHERLANDS 9 euros
FRANCE 10 euros
Please contact us at info@sherkane.be (we will consider the different possibilities at the most advantageous rate for you).
We prepare your order as soon as possible, upon receipt of your payment to our bank account.
As soon as the order is ready, it will be supported by DPD no later than the next day.
Deliveries for Belgium are shipped within 24 hours of the carrier taking over.
We also deliver abroad (France, Germany, the Netherlands and Luxembourg). The deadlines are 1 to 4 days after the carrier is taken over.
For other countries, please contact us (info@sherkane.be), we will examine the different possibilities at the most advantageous rate for you.
You have 14 days to change your mind.
From Belgium
Your orders are prepared and shipped within 72 hours (in working days).
Only we depend on the DPD delivery service!
If there is a delay or in case of a small problem, do not hesitate to send us an e-mail at info@sherkane.be or contact DPD (via the link https://www.mydpdparcel.be/login or by phone at 070/246002 or by email receiver.care@dpd.be)
DPD delivers Monday to Friday from 8:30 am to 6 pm.
With DPD's Home Predict service, you are notified of the delivery date and an estimate of the time slot (provided you have entered your mobile number for the delivery address).
DPD is responsible for placing the parcel at a nearby neighbor and also deposits a notice in your mailbox (time of passage, name and number of the neighbor's house).
or
DPD will place your package in the nearest relay point so you can retrieve it yourself.
ATTENTION, any change of address or day of delivery must be done on time, by calling DPD at 070 / 246.002
For mailboxes, the mailman will drop them directly into your mailbox.
The selected relay point schedule is indicated when selecting the relay point on the map.
It is possible to exchange or refund an item within 14 days from receipt of the parcel, according to our general conditions of sale. The return of your purchases is at your expense.
How do I return an article?
Send us an e-mail within 7 days of receiving your order. Please indicate clearly the item (s) you want to send us, the reason, and all your bank details for the refund (bank details identical to those of the payment).
We will reply to your e-mail as soon as possible by indicating the return address.
After receiving our e-mail, you have 7 days to return the item (s).
Please note that items must not have been worn, washed, worn or damaged. The label and the original packaging are required. We reserve the right to refuse a return if one of these conditions is not respected (in this case, the expenses of reshipment will be at your expense).
Once we have received your package, we will make the exchange according to availability or we will refund you by bank transfer as soon as possible.
Obviously, in the event of an error on our part or non-conformity of the merchandise, we will take all the additional costs at our expense.