We use cookies to improve your browsing experience when you visit this site. By continuing your navigation without changing your settings, you agree to the use of cookies or similar technologies.

close

DELIVERIES & RETURNS

DELIVERIES

SHERKANE trusts DPD (Deliveries at home and Relay Points), for its deliveries in BELGIUM and in the LIMITROPHES (France, Luxembourg, Germany and the Netherlands).

It is also possible to opt for a FREE RETURN, ONLY BY APPOINTMENT (abduction by you in region of ANS / ALLEUR in BELGIUM).

Finally, in some cases, the option DELIVERY BY POSTAL BOX in Belgium will be proposed (for small items).

RATES AND MODES OF DELIVERY:

Price grids

Home delivery «Home Predict»

Country

Purchase amount

Shipping cost

Belgiumfrom 0 to 308
>30FREE
Luxembourgfrom 0 to 5010
from 50 to 1005
>100FREE
Germanyfrom 0 to 5010
from 50 to 1005
>100FREE
Netherlandsfrom 0 to 5010
from 50 to 1005
>100FREE
Francefrom 0 to 5013
from 50 to 1106.5
>110FREE

RELAY POINTS DELIVERY «Pick-up»

Country

Purchase amount

Shipping cost

Belgiumfrom 0 to 306.5
>30FREE
Germanyfrom 0 to 509
from 50 to 1004.5
>100FREE
Netherlandsfrom 0 to 509
from 50 to 1004.5
>100FREE
Francefrom 0 to 5010
from 50 to 1105
>110FREE

*** REGISTER on our site (free and without obligation of purchase). From then on, your delivery costs will be calculated automatically according to your country and the amount of your purchases! ***

For Belgium

FREE DELIVERY from 30 euros of purchases!

  • HOME DELIVERY « Home Predict » 8 euros

with tracking, against signature, for parcels up to 31 kg, delivery within 48h / 72h (working days) to your home (the day of collection at our depot, you will be informed by email or SMS of the date If you wish, you can postpone the delivery from 1 to 3 days without any news from you, the parcel will be delivered the next working day.

  • RELAY POINTS DELIVERY «Pick-up » 6,50 euros

with tracking, for parcels up to 20 kg, delivery within 24h / 48h (working days) in a relay point in the Benelux (1500 relay points in the Benelux with extended opening hours from Monday to Saturday). You will receive a notification by SMS or e-mail as soon as the parcel arrives in the relay point of your choice. 

  • FREE REMOVAL ONLY ON APPOINTMENT(region of ANS / ALLEUR in BELGIUM, 5 min from Ikea Hognoul), after having fixed the day and time that is convenient for you and received confirmation from us, come and withdraw your package yourself rue Nouvelle Route, 12 à 4432 ALLEUR (Xhendremaël). If conditions permit, it is possible to remove your package the same day. Removal every day of the week and weekends too.

For foreign countries (France, Luxembourg, Germany and the Netherlands)

LUXEMBOURG, GERMANY AND THE NETHERLANDS:

Earn 50% on your delivery costs from 50 euros and FREE DELIVERY from 100 euros!

FRANCE:

Earn 50% on your delivery costs from 50 euros and FREE DELIVERY from 110 euros!

  • HOME DELIVERY « Home Predict »

with tracking, against signature, for parcels up to 31 kg, delivery within 48h / 72h (working days) to your home (the day of collection at our depot, you will be informed by email or SMS of the date If you wish, you can postpone the delivery from 1 to 3 days without any news from you, the parcel will be delivered the next working day.

LUXEMBOURG, GERMANY and THE NETHERLANDS10 euros

FRANCE 13 euros

  • RELAY POINTS DELIVERY «Pick-up »

with tracking, for parcels up to 20 kg, delivery within 24h / 48h (working days) in a relay point in the Benelux (1500 relay points in the Benelux with extended opening hours from Monday to Saturday). You will receive a notification by SMS or e-mail as soon as the parcel arrives in the relay point of your choice. 

>LUXEMBOURG, GERMANY and THE NETHERLANDS 9 euros

FRANCE 10 euros

Other countries

Please contact us at info@sherkane.be (we will consider the different possibilities at the most advantageous rate for you).

DEADLINES:

We prepare your order as soon as possible, upon receipt of your payment to our bank account.

As soon as the order is ready, it will be supported by DPD no later than the next day.

Deliveries for Belgium are shipped within 24 hours of the carrier taking over.

We also deliver abroad (France, Germany, the Netherlands and Luxembourg). The deadlines are 1 to 4 days after the carrier is taken over.

For other countries, please contact us (info@sherkane.be), we will examine the different possibilities at the most advantageous rate for you.

You have 14 days to change your mind.

From Belgium

Your orders are prepared and shipped within 72 hours (in working days).

Only we depend on the DPD delivery service!

If there is a delay or in case of a small problem, do not hesitate to send us an e-mail at info@sherkane.be or contact DPD (via the link https://www.mydpdparcel.be/login or by phone at 070/246002 or by email receiver.care@dpd.be)

Home Delivery Schedules:

DPD delivers Monday to Friday from 8:30 am to 6 pm.

With DPD's Home Predict service, you are notified of the delivery date and an estimate of the time slot (provided you have entered your mobile number for the delivery address).

What if you are not present at the time of delivery?

DPD is responsible for placing the parcel at a nearby neighbor and also deposits a notice in your mailbox (time of passage, name and number of the neighbor's house).

or

DPD will place your package in the nearest relay point so you can retrieve it yourself.

ATTENTION, any change of address or day of delivery must be done on time, by calling DPD at 070 / 246.002

For mailboxes, the mailman will drop them directly into your mailbox.

Relay Point Times:

The selected relay point schedule is indicated when selecting the relay point on the map.

Exchanges & Returns:

It is possible to exchange or refund an item within 14 days from receipt of the parcel, according to our general conditions of sale. The return of your purchases is at your expense.

How do I return an article?

Send us an e-mail within 7 days of receiving your order. Please indicate clearly the item (s) you want to send us, the reason, and all your bank details for the refund (bank details identical to those of the payment).

We will reply to your e-mail as soon as possible by indicating the return address.

After receiving our e-mail, you have 7 days to return the item (s).

Please note that items must not have been worn, washed, worn or damaged. The label and the original packaging are required. We reserve the right to refuse a return if one of these conditions is not respected (in this case, the expenses of reshipment will be at your expense).

Once we have received your package, we will make the exchange according to availability or we will refund you by bank transfer as soon as possible.

Obviously, in the event of an error on our part or non-conformity of the merchandise, we will take all the additional costs at our expense.

For any other questions, please do not hesitate to contact our team at info@sherkane.be


Sherkane
Sherkane
Sherkane
Sherkane
Sherkane
Sherkane